casino.score FAQ

casino.score requires identity verification (KYC) before you can make withdrawals. You'll need to submit at least one of the following valid Philippine government-issued IDs:

• Philippine Passport
• SSS / GSIS ID
• PhilHealth ID
• Driver's License
• Voter's ID or Voter's Certification
• Unified Multi-Purpose ID (UMID)

You may also be asked to submit proof of address (such as a utility bill or bank statement dated within the last three months) and proof of payment method ownership. Verification is typically completed within 24–48 hours. casino.score's team handles all submitted documents with strict confidentiality.

No. casino.score strictly enforces a one-account-per-player policy. Each player is permitted to hold only one active account. Creating duplicate accounts — whether using the same or different personal details — is a violation of casino.score's Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances or bonuses. If you have forgotten your login credentials, use the password reset function or contact casino.score support at [email protected] rather than creating a new account.

If you've forgotten your password, go to the casino.score Login page and click "Forgot Password?". Enter the email address associated with your account and casino.score will send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. If you're still having trouble, contact casino.score support directly at [email protected] and our team will assist you in regaining access to your account securely.

Yes — casino.score is available to eligible Filipino players nationwide, whether you're in Metro Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the archipelago. As long as you meet the 21+ age requirement and are not on any self-exclusion list, you can register and play on casino.score from any location in the Philippines with a stable internet connection. casino.score's platform is fully optimized for mobile, so you can enjoy your favorite games on the go.

You can request account closure at any time by contacting casino.score support at [email protected]. Before closing your account, make sure to withdraw any remaining balance. If you are closing your account due to gambling-related concerns, casino.score strongly encourages you to consider our self-exclusion program instead — it provides stronger protections and prevents re-registration. Visit our Responsible Gaming page for more information on self-exclusion options.

casino.score supports a wide range of payment methods tailored for Filipino players, including:

• E-wallets: GCash, PayMaya (Maya)
• Online Banking: BPI, BDO, Metrobank, UnionBank
• Over-the-Counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: Selected digital currencies (subject to availability)

All transactions on casino.score are processed in Philippine Peso (₱). The available payment methods may vary depending on your location and account status. Check your casino.score account dashboard for the full list of currently available options.

The minimum deposit amount on casino.score varies by payment method, but generally starts at ₱100 for e-wallet options like GCash and PayMaya. Bank transfer minimums may be slightly higher depending on the bank's own transaction limits. casino.score does not charge deposit fees — however, your payment provider may apply their own transaction charges. Always check the deposit page in your casino.score account for the most current minimum amounts per payment method.

Withdrawal processing times on casino.score depend on the method you choose:

• GCash / PayMaya: Usually within 1–4 hours after approval
• BPI / BDO / Metrobank: 1–3 business days
• Other bank transfers: Up to 5 business days

Before your first withdrawal, your account must be fully verified (KYC completed). casino.score's finance team reviews all withdrawal requests within 24 hours. Withdrawals requested on weekends or Philippine public holidays may take slightly longer to process. If your withdrawal has been pending for more than 5 business days, contact support at [email protected].

casino.score does not charge any fees on deposits or withdrawals from its end. However, third-party payment providers — such as GCash, PayMaya, or your bank — may apply their own transaction fees or service charges. These are outside casino.score's control. We recommend checking your payment provider's fee schedule before initiating a transaction. For large withdrawals, some banks may also apply their own processing fees. casino.score will always display the net amount you will receive before you confirm a withdrawal.

There are several common reasons a withdrawal request may be declined on casino.score:

• Your account KYC verification is incomplete or documents are pending review
• You have an active bonus with unmet wagering requirements
• The withdrawal amount is below the minimum threshold
• Your payment method details do not match your registered account information
• There is a security hold on your account pending review

casino.score will notify you by email with the specific reason for any rejected withdrawal. If you believe your withdrawal was rejected in error, contact our support team at [email protected] with your transaction reference number.

No. casino.score requires that all deposits and withdrawals be made using payment methods registered in your own name. Third-party payments — using another person's GCash, PayMaya, bank account, or any other payment method — are strictly prohibited. This policy is in place to protect players from fraud and to comply with anti-money laundering regulations. Accounts found to be using third-party payment methods may be suspended pending investigation. Always use your own verified payment accounts when transacting on casino.score.

casino.score offers a welcome bonus for new Filipino players upon their first deposit. The specific bonus amount and structure may vary depending on current promotions — check the casino.score Casino page for the latest welcome offer. Welcome bonuses on casino.score typically come in the form of a deposit match (e.g., a percentage bonus on your first deposit) and may include free spins on selected slot games. All welcome bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw any winnings derived from it. For example, if casino.score gives you a ₱500 bonus with a 30x wagering requirement, you need to place a total of ₱15,000 in bets before the bonus funds convert to withdrawable cash. Different games contribute differently to wagering requirements — slots typically contribute 100%, while table games and live casino may contribute less. Always read the specific terms attached to each casino.score promotion before claiming it.

Most casino.score bonuses are claimed automatically when you make a qualifying deposit. Some promotions may require you to enter a bonus code during the deposit process — the code will be specified in the promotion details. You can view all available bonuses and your current bonus status from the Promotions section of your casino.score account dashboard. If a bonus you expected was not credited to your account, contact casino.score support at [email protected] within 48 hours of the qualifying deposit.

Yes. All casino.score bonuses have an expiry date, which is specified in the individual promotion's terms and conditions. Typically, bonuses must be claimed within a set number of days after being credited, and wagering requirements must be completed within a specified timeframe (commonly 7–30 days depending on the promotion). If a bonus expires before wagering requirements are met, the bonus and any associated winnings will be forfeited. casino.score recommends reading the full terms of each promotion carefully before claiming to avoid losing your bonus.

Yes — casino.score rewards loyal Filipino players through its loyalty program. As you play, you accumulate loyalty points that can be redeemed for bonus credits, free spins, or other rewards. Higher-tier players may also receive access to exclusive promotions, faster withdrawal processing, dedicated account managers, and special event invitations. Details of casino.score's current loyalty and VIP program tiers are available in the Promotions section of your account. The more you play responsibly, the more casino.score rewards you.

casino.score offers a comprehensive game library designed for Filipino players, including:

• Slots: Hundreds of video slots from top providers, with varying themes, paylines, and bonus features
• Bingo: Multiple bingo variants with different card formats and jackpot sizes
• Live Casino: Real-time live dealer games including baccarat, roulette, blackjack, and more
• Cat Fishing: Arcade-style fishing games popular among Filipino players
• Sports Betting: Bet on PBA, NBA, UFC, boxing, and other major sports events
• Table Games: Classic casino table games in RNG format

New games are added to casino.score regularly. Check the casino.score Casino page for the latest additions.

Yes. All games on casino.score use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. casino.score's game providers are subject to regular independent audits by recognized testing laboratories. The Return to Player (RTP) percentages for all slot games are published and available for review. Live casino games are streamed in real time with professional dealers, providing an additional layer of transparency. casino.score is committed to providing a fair gaming environment for all Filipino players in compliance with applicable Philippine gaming regulations.

Absolutely. casino.score is fully optimized for mobile play. Whether you're using an Android or iOS device, you can access the full casino.score game library directly through your mobile browser — no app download required. The mobile interface is responsive and touch-friendly, making it easy to play slots, bingo, live casino, and cat fishing games on the go. Players in Manila, Cebu, Davao, and across the Philippines enjoy casino.score on their smartphones every day. For the best experience, use a stable Wi-Fi or LTE connection.

Bet limits on casino.score vary by game type and individual game. Slot games typically allow bets starting from as low as ₱1 per spin, making them accessible for casual players. Live casino tables have their own minimum and maximum bet ranges, which are displayed clearly before you join a table. Sports betting minimum stakes are also shown on each market. casino.score caters to both recreational players and high rollers, with a wide range of bet limits across its game library. Always check the specific game's paytable or betting interface for exact limits.

casino.score's platform is designed to handle disconnections gracefully. If your connection drops mid-game, the game state is saved on the server. When you reconnect and return to the game, you will be able to see the outcome of any round that was in progress. For live casino games, the round result is determined by the dealer and recorded server-side regardless of your connection status. If you believe a disconnection caused an error in your game result or balance, contact casino.score support at [email protected] with the date, time, and game name for investigation.

casino.score provides a full suite of responsible gaming tools to help players stay in control:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account
• Loss Limits: Restrict how much you can lose within a set period
• Session Time Limits: Set reminders or hard limits on how long you play per session
• Reality Checks: Receive periodic pop-up notifications showing your session duration and net result
• Cooling-Off Period: Temporarily suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion: Permanently or long-term exclude yourself from casino.score

All these tools are accessible from your casino.score account settings. casino.score encourages all players to use these tools proactively.

To self-exclude from casino.score, go to your account settings and select the Responsible Gaming section. From there, you can choose a self-exclusion period ranging from 6 months to 5 years, or opt for permanent self-exclusion. Once self-exclusion is activated, your account will be immediately suspended and you will not be able to log in or create a new account during the exclusion period. casino.score takes self-exclusion requests very seriously — if you attempt to circumvent a self-exclusion, your account will be permanently closed. You can also request self-exclusion by emailing [email protected].

casino.score enforces a strict 21+ age policy in line with Philippine gaming regulations. During registration, all players must confirm they are 21 years of age or older. casino.score's KYC verification process requires government-issued ID that confirms date of birth before any withdrawals are processed. Accounts found to belong to players under 21 will be immediately closed and any deposits refunded. casino.score also recommends that parents and guardians use parental control software to prevent minors from accessing online gaming platforms.

If you or someone you know is struggling with problem gambling, help is available. casino.score encourages players to reach out to the following resources:

• PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation provides responsible gaming guidance and support for Filipino players
• National Center for Mental Health (NCMH): Crisis hotline available for mental health support
• casino.score Support: Contact our team at [email protected] to activate self-exclusion or access our responsible gaming tools immediately

Remember — gambling should always be entertainment, not a way to earn income or escape problems. If it stops being fun, please seek help. Visit our Responsible Gaming page for more information.

If you're having trouble logging in to casino.score, try the following steps:

• Double-check that you're entering the correct email address and password (passwords are case-sensitive)
• Clear your browser cache and cookies, then try again
• Try a different browser or device
• Use the "Forgot Password?" link on the casino.score Login page to reset your password
• Check if your account has been temporarily locked due to multiple failed login attempts — wait 30 minutes before trying again

If none of these steps resolve the issue, contact casino.score support at [email protected] with your registered email address and a description of the problem.

Game loading issues on casino.score are usually caused by one of the following:

• Slow or unstable internet connection — try switching between Wi-Fi and mobile data
• Outdated browser — update your browser to the latest version or try Chrome/Firefox
• Browser extensions blocking content — try disabling ad blockers temporarily
• Cached data conflicts — clear your browser cache and reload the page
• Temporary server maintenance — check casino.score's announcements for scheduled downtime

Most game loading issues resolve after a browser refresh or cache clear. If a specific game consistently fails to load, report it to [email protected] with the game name and your device/browser details.

If you notice a discrepancy in your casino.score account balance, first check your transaction history in the account dashboard — this will show all deposits, withdrawals, bets, wins, and bonus credits. If the transaction history does not explain the discrepancy, contact casino.score support immediately at [email protected]. Provide your account email, the approximate time of the discrepancy, and the amount in question. casino.score's team will investigate and resolve any genuine balance errors promptly. Do not continue playing if you suspect a balance issue, as this may complicate the investigation.

Some personal details — such as your contact number, address, and communication preferences — can be updated directly from your casino.score account profile settings. However, core identity details such as your full name and date of birth cannot be changed without contacting support, as these are tied to your KYC verification. To update sensitive account information, email [email protected] with your request and supporting documentation. casino.score processes such requests within 2–3 business days. Keeping your account details accurate and up to date ensures smooth transactions and account security.